JPMorgan Chase announced earlier this week that it plans to hire 1,500 new mortgage and small business bankers by the end of 2010. I think this is a tremendous branding opportunity. "We have inves...
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An Opportunity To Chase Business
One of the more promising areas of focus for social business transformation is customer service. This week at e2.0 I attended a panel discussion of social customer service moderated by Clara Shih. ...
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Social customer service
The cuts at media publishing houses are now slicing into muscle.Consider reports this week out of Forbes where 50 editorial positions have been slashed, including the elimination of news bureaus in Lo...
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Doubling Down on Social Media
Note from Beth:As I listened to the NPR story this week about online privacy, it is becoming very important for us to understand the implications.I really wanted to attend the "Social Networks Fri...
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Guest Post by Aspen Baker: Friend or Foe? UC Berkeley Investigates the Legal Landscape of Social Networking
Technorati is carrying on with it's annual State of the Blogosphere report, which it has been drip-feeding out over the week. Day four's results look at how some bloggers make money by selling ads, ...
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Half of bloggers will post about brands they love or hate