At the end of the last decade we saw Amazon snap up Zappos for $928 Million. Combining two of the most customer focused organizations I am aware of on the web and making one of the most powerful cus…
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2010 – Welcome to the Age of Customer Service
Retweeting is the most effective way of sharing information you like on Twitter. Apart from the obvious, most people ask what makes a retweet different from a tweet? Recently I came across Dan Za…
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10 Tips To Get Retweeted On Twitter
One of the most pervasive social media tactics involves generating content. It’s very easy to do, but very easy to get wrong. When you think about it, almost anyone can write status updates, add…
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The Social Media Achilles Heel, Content Generation – Easy to get wrong
To ensure you see a return on your efforts and that you get the most out of your energy, we recommend following these 10 tips for taking your business into the Twittersphere
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10 tips for taking your business into the Twittersphere in 2010
According to a new whitepaper by Mr. Youth, Millennial Moms (women born between 1977 and 1996) are supplanting college students as the most connected and technology-dependent population. In the…
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The Most Connected and Tech-Toy Dependent Population… Millennial Moms…Mr. Youth Study
One of the most oft-cited examples of how Twitter can open up effective communication channels between the customer service parts of an organization and its customers is the US entertainment and …
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The Twitter effect on organization culture