A Manifesto for Social Business | CustomerThink – CRM, CEM & Social Media This is a great post; a couple snippets: “It’s not about ‘influencers’ per se, but the social networks in which influe…
Read the rest here:
Doing business in a social world
I’m reading Paul Greenberg’s CRM and the speed of light, just getting into the second chapter where he discusses various CRM related terms. Including VRM, Doc Searls’ baby, the idea of vendor relation…
See the original post:
Finding The VRM (Vendor Relationship Management) In Paul Greenberg’s CRM Book
Before the holiday break we started off with a high level introduction to social CRM. If you haven’t read that post please do so. Today I want to address the topic of automation. CRM stands for c…
Excerpt from:
Should Social CRM be Automated?
A few weeks back I had an opportunity to speak with CRM Magazine’s Lauren McKay for an article she wrote on Intuit’s latest incarnation of Customer Manager. I wasn’t the biggest fan of Intuit’s orig…
Read more from the original source:
Intuit’s Customer Manager: Meat & Potatoes for Traditional Small Businesses
A few weeks back I had an opportunity to speak with CRM Magazine’s Lauren McKay for an article she wrote on Intuit’s latest incarnation of Customer Manager. I wasn’t the biggest fan of Intuit’s orig…
Read more from the original source:
Intuit’s Customer Manager: Meat & Potatoes for Traditional Small Businesses
Over the past year or so I’ve had the great opportunity to participate in a number of events on the topic of Social CRM. I’ve been to New York (five times..and going back two more times), Boston (twic…
Link:
Talking Social CRM In My Backyard: Sage Summit Comes to Atlanta – A #SCRM Joint
A couple weeks ago I published the “Social CRM: let’s not dilute the term to death” post that generated great conversation through comments & Twitter; each of those comments prompted new ideas and c…
See the article here:
Social CRM: is about the intention & methods and not only the tools