Certification and the ISMA debacle

Posted on December 6th, 2009 in Social Media | Comments Off

Whoa. Check this out. Olivier Blanchard takes issue with the International Social Media Association for basically selling social media certification for $3k without, he says, any of the elements...

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Certification and the ISMA debacle

Effective Customer Engagement in a Social World – A New Mandate

Posted on December 3rd, 2009 in Social Media | Comments Off

This is the seventh in a series of posts that Vanessa DiMauro and I have recently published highlighting the more significant findings and excerpts from a forthcoming report based on the The New Sym...

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Effective Customer Engagement in a Social World - A New Mandate

Twitter’s Intelligent; Welcome to Web 3.0

Posted on November 29th, 2009 in Social Media | Comments Off

"Collective Intelligence (CI) is the capacity of human collectives to engage in intellectual cooperation in order to create, innovate, and invent."             - Pierre Levy + James Surowiecki + Mark ...

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Twitter's Intelligent; Welcome to Web 3.0

The Big Three Social Networks Have Emerged as Professional Networks: LinkedIn, Facebook and Twitter

Posted on November 19th, 2009 in Social Media | Comments Off

This is the first in a series of posts that Vanessa DiMauro and I will publish over the next few weeks, highlighting the more significant findings from The New Symbiosis of Professional Networks study...

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The Big Three Social Networks Have Emerged as Professional Networks: LinkedIn, Facebook and Twitter

Is Twitter a Complex Adaptive System?

Posted on November 18th, 2009 in Social Media | Comments Off

I've seen a bunch of posts bubble up over the past few days that are really sparking my curiousity about what is really going on with Twitter, so I need to do a little brain dump. Bear with me.Insight...

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Is Twitter a Complex Adaptive System?

Video: If Saul Bass Designed the Star Wars Opening Sequence

Posted on November 7th, 2009 in Social Media | Comments Off

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Video: If Saul Bass Designed the Star Wars Opening Sequence

140 Characters Conference: Using Twitter to engage public health messaging – Marc Sirkin

Posted on November 2nd, 2009 in Social Media | Comments Off

Here we go.... I start around 6:30, enjoy!...

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140 Characters Conference: Using Twitter to engage public health messaging - Marc Sirkin